TEMPORARY POST - Technician (DCIS Support to RPs)
🔍 Belgium
- 📅
- 250984 Requisition #
Post Context/Post Summary
The NATO Communications and Information Systems (CIS) Group plans, deliver and supports NATO’s Deployable Communication and Information Systems (DCIS) in order to enable command and control (C2) for NATO’s deployed HQs.
The J2/6 Division is the technical coordination authority for Deployable Communication Information Systems and is responsible for the operational integration, coordination, direction and provision of required technical services for the NATO Communications Information Systems Group and NATO Signal Battalions.
The Technology and Service Management Branch is responsible for Deployable Communication Information Systems (DCIS) Technical and Service Management coordination and for providing operational integration, operations and exercise architectures, support and guidance to NATO Communications Information Systems Group and NATO Signal Battalions.
The Service Support Section is responsible for describing, developing, coordinating, maintaining, enforcing, managing and monitoring an effective and efficient implementation and execution of integrated and correlated Information Technology (IT) Service Management processes and procedures for both NCISG Static and Deployable Communications & Information Systems (DCIS).
The incumbent is responsible for DCIS Service Management specifically in support of the NCISG Regional Plans.
Principal Duties
The incumbent's duties are:
1. Implements Service Management processes for DCIS for NCISGs 25 Units related to the NCISG Regional Plans in coordination with NCIA.
2. Ensure all processes are performed in line with the Regional Plans readiness schedule.
3. Collects, categorises and analyses necessary ITSM Support Groups/Users for Regional Plans in full coordination with NCIA.
4. Ensure Regional Plans Configuration data is collected, validated and distributed/published.
5. Coordinates the implementation of SM processes with NCIA.
6. Identify, analyse, evaluate, monitor and raise relevant risks related with ICT deliverables to the necessary Regional Plans forums.
7. Monitors, records and escalates as necessary the NCIA deliverables defined within the SLA specifically for Regional Plans.
8. Aligns the Regional Plans requirements for implementation within the existing DCIS Service Management processes.
Special Requirements and Additional Duties
1. The incumbent may be required to undertake deployments in support of military operations and exercises, and/or TDY assignments, both within and without NATO boundaries up to 180 days. The employee may be required to perform a similar range of duties elsewhere within the organization at the same grade without there being any change to the contract.
Essential Qualifications
A. Professional/Experience
1. Service Management process implementation in a CIS environment.
2. Advanced knowledge of MS Office.
3. Experience in Configuration Management in a CIS environment.
4. Experience in creating support structures within ITSM in a CIS environment.
5. ITIL V3 or V4
B. Education/Training
Higher Secondary education and intermediate vocational training which might lead to a formal qualification with 3 years’ experience, or Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 4 years post related experience.
C. Language
English - SLP 3322 - (Listening, Speaking, Reading and Writing)
Desirable Qualifications
A. Professional Experience
1. Experience with Configuration Management.
2. Experience with Incident Management.
3. Experience implementing ITSM support structures in a CIS environment.
4. Experience with incident management.
5. Experience in IOCORE toolset or equivalent Configuration Management toolsets.
B. Education/Training
1. Specific experience in ITIL Service Operation v3 or equivalent v4.
2. NATO C4ISR Orientation for Officers (CCC-SM-22206) provided by NATO Communications and Information Academy (NCI Academy).
3. NATO Orientation Course (ETE-MW-3834) provided by NATO - School Oberammergau (NSO).
Attributes/Competencies
1. Personal Attributes: - The incumbent should have the following attributes: adaptability; ability to work within a team but also independently; attention to detail is a must; initiative.
2. Professional Contacts: - Regular professional contacts with others inside and/or outside immediate organisation on functional matters. Solicits/gives information and provides advice/guidance.
3. Contribution to Objectives: - Work involves the provision of information or analysis of part of a task assisting others to take action within the organisation.
REMARKS:
WHAT WE OFFER
- 38 hours per week schedule;
- 2.5 paid days of leave per month worked;
- Fulfilling working atmosphere in an international and military community;
- Contract period: definite duration contract until 31/12/2025;
- Salary: the remuneration of temporary personnel will be specified in their contracts. It is exempt from taxation in the Host Nation;
- Benefits package: temporary personnel are covered by a benefits package which consists of an additional sum of 12% of basic salary for pension purposes + basic medical and accident insurance provided under the NATO Group insurance contract (death and invalidity). The cost for insurance amounts to 2.57% of basic salary (2/3 payable by the Organisation and 1/3 payable by staff);
- For staff eligible under NATO rules, there is also a dependent child allowance and coverage for dependent children for medical benefits.
NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement, and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. NATO welcomes applications of nationals from all member Nations.
Building integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency, and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.
We believe that all people are capable of great things. Because of this, we encourage you to apply even if you do not meet all of the criteria listed within this job description.
Applicants who prove to be competent for the post but who are not successful in this competition may be offered an appointment in another post of a similar nature, which might become vacant in the near future, albeit at the same or lower grade, provided they meet the necessary requirements.
ADDITIONAL INFORMATION
Candidates possessing a valid NATO or National security clearance will be given priority consideration.
Applications are to be submitted using NATO Talent Acquisition Platform (NTAP) (https://nato.taleo.net/careersection/2/jobsearch.ftl?lang-en). Applications submitted by other means (e.g. mail, e-mail, fax, etc) are not accepted. More information to be found on these links:
5 NTAP allows adding attachments. A copy of the qualification/certificate covering the highest level of education required by the job description must be provided as an attachment.
Essential information must be included in the application form. Particular attention should be given to Education and Experience section of the application form. Each question should be answered completely. Expressions such as “please see attached CV, please see annex / enclosed document” or invitations to follow links to personal webpages are not acceptable and will be disregarded. All answers should be in English. Shortlisted candidates will be requested to provide original documentary evidence and a set of copies supporting statements in their applications. After submitting your application, you will receive an acknowledgement of receipt of your application.
Remarks:
A) Only nationals from the 32 NATO member states can apply for vacancies at SHAPE.
B) Applications are automatically acknowledged within one working day after submission. In the absence of an acknowledgement please make sure the submission process is completed, or, re-submit the application.
C) Candidates’ individual telephone, e-mail or telefax enquiries cannot be dealt with. All candidates will receive an answer indicating the outcome of their application
NATO will not accept any phase of the recruitment and selection prepared, in whole or in part, by means of generative artificial-intelligence (AI) tools, including and without limitation to chatbots, such as Chat Generative Pre-trained Transformer (Chat GPT), or other language generating tools. NATO reserves the right to screen applications to identify the use of such tools. All applications prepared, in whole or in part, by means of such generative or creative AI applications may be rejected without further consideration at NATO’s sole discretion, and NATO reserves the right to take further steps in such cases as appropriate.
HOW TO APPLY FOR A NATO CIVILIAN POST AT SHAPE:
Applications are to be submitted using NATO Talent Acquisition Platform (NTAP) (https://nato.taleo.net/careersection/2/jobsearch.ftl?lang-en). Applications submitted by other means (e.g. mail, e-mail, fax, etc) are not accepted.
More information to be found on these links:
Shortlisted candidates will be requested to provide original documentary evidence and a set of copies supporting statements in their applications. Appointment is subject to obtaining a NS security clearance and a medical certificate.