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Team Leader, Enterprise Application Support

🔍 Belgium

New
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Executive Management
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250914 Requisition #

1.       SUMMARY

The Executive Management (EM) Division, International Staff (IS), has the lead role in the overall management of the NATO Headquarters (HQ) environment. Within EM, the ICTM Directorate provides support and services to the North Atlantic Council (NAC), its Committees, IS staff, and, when required, to Member and Partner Nation Delegations based in the HQ. The Directorate comprises of two pillars: Information Communication Technology (ICT) and Archives, Information and Knowledge Management (AIM).

Within ICTM, the Business Solutions Management (BSM) service oversees and directs the full lifecycle of all NATO HQ IT systems including developing and implementing the comprehensive evolution and transformation of all digital services.

The Application Delivery and Support (ADS) team provides technical management, guidance, advice and resources to application related projects executed by ICTM, as well as technical support for in-service applications managed by ICTM. They also coordinate on application management issues with other ICTM providers in NATO including the NATO Communications and Information Agency (NCIA). ADS Team is mainly responsible for support and development of Information Technology solutions. 

The incumbent will support existing Enterprise Information Management (EIM-related) systems, actively participate in the implementation of a new EIM solutions (based upon Microsoft Technologies such as .NET and Microsoft SharePoint, with other technologies), and the migration of existing EIM-related systems into a cloud-based solution set. They will thereafter transition to in-service support and configuration of the EIM solution in support of changing business needs.

Reporting to the Head, ADS, the Enterprise Application Support Team Leader oversees the work of three technical analysts who support and implement multiple IT solutions for use in the NATO Headquarters (HQ) environment. They will set goals and manage priorities while ensuring the team works together efficiently to achieve their objectives.

 

 

2.       QUALIFICATIONS AND EXPERIENCE

ESSENTIAL

The incumbent must:

  • possess a university degree in information technologies, computer sciences, or other relevant discipline;
  • have at least 3 years’ experience with a combination of many, or all, of the following: business and technical requirements gathering, technical application systems design and data analysis, software configuration, software development, documentation, acceptance testing, and user training;
  • have experience in working with enterprise tools for some or all of the following areas: information management, portals, collaboration, workflow, search, content management, document management;
  • be familiar with front-end development security practices (e.g. purifying inputs, sanitising outputs, compartmentalisation, dependencies auditing, prevent cross-site scripting);
  • have experience in customer-facing roles and ability to translate business needs into implemented technical solutions;
  • experience in monitoring project progress and delegating tasks, with proven ability to oversee team deliverables while coaching team members to achieve goals;
  • have a good understanding of structured project management methodologies (i.e. Prince2);
  • possess the following minimum levels of NATO’s official languages (English/French): V (“Advanced”) in one and I (Beginner) in the other.

 

DESIRABLE

The following would be considered an advantage:

  • fluency in both NATO languages;
  • proficiency in C# programming and have knowledge of the .NET framework and core libraries;
  • experience developing APIs and web services;
  • skills in building user interfaces using JavaScript, CSS, and HTML;
  • experience using modern JavaScript frameworks such as Svelte, React, or Vue;
  • familiarity with database technologies like SQL and Entity Framework;
  • experience with version control tools like Git and TFS;
  • experience working with the SharePoint platform and SharePoint tools;
  • an intermediate knowledge/experience level regarding Windows 10 or higher, Windows Server 2019 or higher, SQL Server 2019 or higher, IIS 10, and PowerShell 4 or higher;
  • knowledge of IT infrastructure and networking and cyber security technologies such as load-balancing, web application firewall, border protection system (firewall), IP configuration, and DNS;
  • knowledge in designing and implementing cloud-native applications, with experience in cloud deployment projects;
  • knowledge and experience in testing, release management, configuration management and other IT operational disciplines based on e.g. ITIL;
  • experience in writing technical documents to a high standard;
  • ability to communicate technical decisions and issues in an easily understandable manner.

 

 

3.       MAIN ACCOUNTABILITIES           

Expertise Development

Analyse, select, design, implement, test, and document various software and hardware solutions to meet existing and emerging NATO business needs. Configure enterprise scale, commercial off the shelf (COTS) tools and development environments to support the implementation of solutions. Work with business analysts and/or functional specialists to identify applicable system platforms, components, solution alternatives and dependencies. Identify and set up needed and appropriate tools, development and testing environments, and hardware platforms. Consider IT security from the start of the design of the developments. Use programming expertise, COTS tools, development environments, Application Programming Interfaces (APIs), etc. to develop and implement solutions to meet defined business and technical requirements, whilst using configuration management, change management and release management standards. Follow internal test guidelines to ensure required quality of all delivered solutions, including developing and executing test plans for unit/module testing, integration testing, user acceptance testing, and other types as appropriate. Modify systems and applications accordingly based on test results. Conduct life-cycle application support activities to include troubleshooting and issues resolution of system issues. Develop relevant expertise and attend training as required and appropriate. Organize and perform user-training sessions. Mentor and assist other team members to enhance and develop skills and knowledge.  

Project Management

Estimate size, duration and resource requirements for assigned tasks using a structured project management framework, and manage tasks in a structured manner according to NATO HQ standards and practices. Contribute subject matter expertise to project planning sessions.   

Knowledge Management

Gather and maintain business and technical information in support of project and task planning, decisions as well as operational support requirements. Coordinate sharing, distribution and retention of information in alignment with ICTM and NATO HQ information management processes. 

Information Management

Produce and maintain required documentation for each solution/system developed or integrated to include application specifications, administrative guides, troubleshooting and support guides, and briefings and other end user documentation. Work with information management and security staff to ensure that applications comply with relevant policies and procedures regarding access and use of information. 

Stakeholder Management

Work with clients and other members of the International Staff (IS), as well as NATO-internal and external partners and suppliers to capture and analyse business requirements. Consult with technical analysts and other application development/package integration team members to analyse technology requirements, and define and execute the proposed technical solution. 

People Management

Coordinate and guide a team of IT professionals. Oversee team members' tasks, ensure alignment with project goals, and foster a collaborative and productive work environment. Provide mentorship and support to help team members develop their skills and achieve their professional objectives.

Perform any other related duty as assigned.

 

 

4.       INTERRELATIONSHIPS

The incumbent reports to Head, Application Delivery and Support. During the execution of specific project-related activities, they will report to the relevant project manager.  The incumbent will interact with other members of the Application Delivery and Support team as well as business analysts, project manager(s), internal and external project team members, the Integration and Coordination Unit team, as well as members of the NCIA CIS Support Unit Brussels teams supplying the infrastructure. Furthermore, the  incumbent will interact on a daily basis with internal customers (NATO HQ and possibly NATO-wide) and external vendors.

Direct reports: 3

Indirect reports: N/a

 

 

5.       COMPETENCIES

The incumbent must demonstrate:

  •   Achievement: Works to meet standards.
  •   Analytical Thinking: Sees multiple relationships.
  •  Clarity and Accuracy: Checks own work.
  •  Conceptual Thinking: Applies learned concepts.
  •  Customer Service Orientation: Takes personal responsibility for correcting problems.
  •  Empathy: Is open to others’ perspectives.
  •  Impact and Influence: Takes multiple actions to persuade.
  •  Initiative: Is decisive in a time-sensitive situation.
  •  Teamwork: Solicits input and encourages others.

6. CONTRACT
 
Contract to be offered to the successful applicant (if non-seconded): Definite duration contract of three years; possibility of renewal for up to three years, during which the incumbent may apply for conversion to an indefinite duration contract.
 
Contract clause applicable:
In accordance with the contract policy, this is a post in which turnover is desirable for political reasons in order to be able to accommodate the Organisation's need to carry out its tasks as mandated by the Nations in a changing environment, for example by maintaining the flexibility necessary to shape the Organisation's skills profile, and to ensure appropriate international diversity.
The maximum period of service foreseen in this post is 6 years. The successful applicant will be offered a 3-year definite duration contract, which may be renewed for a further period of up to 3 years. However, according to the procedure described in the contract policy the incumbent may apply for conversion to an indefinite contract during the period of renewal and no later than one year before the end of contract.
If the successful applicant is seconded from the national administration of one of NATO’s member States, a 3-year definite duration contract will be offered, which may be renewed for a further period of up to 3 years subject also to the agreement of the national authority concerned. The maximum period of service in the post as a seconded staff member is six years.
Serving staff will be offered a contract in accordance with the NATO Civilian Personnel Régulations.
NOTE: Irrespective of previous qualifications and experience, candidates for twin-graded posts will be appointed at the lower grade. Advancement to the higher grade is not automatic, and will not normally take place during the first three years of service in the post.
Under specific circumstances, serving staff members may be appointed directly to the higher grade, and a period of three years might be reduced by up to twenty four months for external candidates.  These circumstances are described in the IS directive on twin-graded posts.
 

7. USEFUL INFORMATION REGARDING APPLICATION AND RECRUITMENT PROCESS

Please note that we can only accept applications from nationals of NATO member countries. Applications must be submitted using e-recruitment system, as applicable:

  • For NATO civilian staff members only: please apply via the internal recruitment portal (link);
  • For all other applications: www.nato.int/recruitment

Before you apply to any position, we encourage you to click here and watch our video providing 6 tips to prepare you for your application and recruitment process.

Do you have questions on the application process in the system and not sure how to proceed? Click here for a video containing  the information you need to successfully submit your application on time.

More information about the recruitment process and conditions of employment, can be found at our website (http://www.nato.int/cps/en/natolive/recruit-hq-e.htm)

Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate), approval of the candidate’s medical file by the NATO Medical Adviser, verification of your study(ies) and work experience, and the successful completion of the accreditation and notification process by the relevant authorities.

NATO will not accept any phase of the recruitment and selection prepared, in whole or in part, by means of generative artificial-intelligence (AI) tools, including and without limitation to chatbots, such as Chat Generative Pre-trained Transformer (Chat GPT), or other language generating tools. NATO reserves the right to screen applications to identify the use of such tools. All applications prepared, in whole or in part, by means of such generative or creative AI applications may be rejected without further consideration at NATO’s sole discretion, and NATO reserves the right to take further steps in such cases as appropriate.

8. ADDITIONAL INFORMATION

NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. NATO welcomes applications of nationals from all member Nations, and strongly encourages women to apply.

NATO is committed to fostering an inclusive and accessible working environment, where all candidates living with disabilities can fully participate in the recruitment and selection process. If you require reasonable accommodation, please inform us during your selection process.

Candidates will be required to provide documented medical evidence to support their request for accommodation.

Building Integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.

Due to the broad interest in NATO and the large number of potential candidates, telephone or e-mail enquiries cannot be dealt with.

Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements.

The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours.

The organization offers several work-life policies including Teleworking and Flexible Working arrangements (Flexitime) subject to business requirements.

Please note that the International Staff at NATO Headquarters in Brussels, Belgium is a non-smoking environment.

For information about the NATO Single Salary Scale (Grading, Allowances, etc.) please visit our website. Detailed data is available under the Salary and Benefits tab.

NATO does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. For more info please click here.

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