ServiceNow Analyst & Administrator Opportunities

Who we are:

For more than 75 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 30 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

The Chief Operating Office (COO) at the NCIA is responsible for ensuring that the organization meets customer needs by effectively managing business planning and resource allocation. This role involves guiding project and service development, monitoring performance, and ensuring compliance with organizational processes. The COO also fosters a collaborative environment to enhance business operations.   These new posts are within The Business Support Management (BSM) Section which is part of the COO's Business Planning and Execution Management (BPEM) Branch.  BPEM focuses on planning, tracking, and reporting on the organization's performance. The BSM Section utilises ServiceNow to provide guidance and support throughout the lifecycle of projects and services, handles data and baseline administration, and manages resource and time accounting processes. BSM also oversees small-scale projects and sales, ensuring they run smoothly. 

The BSM team are seeking to bring onboard ServiceNow professionals to reinforce the team’s ability to evolve and strengthen the significant portfolio management performance of the NCIA within the NATO Community where we are hiring the following posts in The Hague, Netherlands:

·       ServiceNow Analyst:  the primary responsibilities include supporting project and service managers by coordinating project activities, ensuring effective communication, and monitoring progress. The role involves managing small projects, maintaining project methodologies, and addressing P3SM-related requests. Key duties also include resource management, change implementation, and stakeholder relationship management. Essential qualifications are higher vocational training with 5 years of experience, proficiency in Microsoft Office, and advanced project management tools. Desirable qualifications include formal certification in project management methodologies like PRINCE2 or PMI, knowledge of ITIL, and familiarity with ERP systems.  This post internally to the NCIA is titled “Principal Assistant (Project Support) where you can find the JD here

·       ServiceNow Administrator:  the role involves supporting the daily operations of various Business Areas with Project, Programme, and Portfolio Management (P3SM) responsibilities using tools like ServiceNow Strategic Portfolio Management, Business Intelligence, and ERP systems. Key responsibilities include assisting with project planning, resourcing, data entries, and quality assurance, providing support for cross-project coordination, and ensuring compliance with NATO and Agency directives. The role also involves managing ServiceNow data and ensuring proper operation of the Agency Time Sheet Portal. Required qualifications include higher vocational training with 2 years of relevant experience or a secondary educational qualification with 4 years of experience, along with proficiency in project management tools and advanced computer-based office automation tools. Familiarity with ITIL, project management methodologies like PRINCE2 or PMI, and experience in an international environment is desirable.  This post internally to the NCIA is titled “Senior Assistant (Project Support) where you can find the JD here

About you:

You possess the ability to lead, inspire, and effectively engage a diverse and multidisciplinary team with tact, sound judgment, and adaptability.  Additionally, your strong awareness, motivational skills, and attentive listening contribute to your capabilities which include:

·       Sound knowledge and experience in the use of Microsoft office automation package

·       Thorough knowledge of computer-based tools for project planning/control and resource management (like MS Project or Service Now);

·       Proven experience developing and setting in place new processes and procedures;

·       Skilled in the use of advanced computer-based tools in the areas of office automation (MS Office Suite especially MS Excel, MS SharePoint);

·       Familiar with principles of accounting and finance;

·       Excellent command of spoken and written English, with a proven ability to communicate effectively orally and in writing;

·       Experience in roles requiring to take initiative and a flexible approach allowing the incumbent to respond reliably and competently to changing requirements in a demanding environment;

·       Experience in roles requiring excellent inter-personal skills and the ability to be responsive and sensitive to both external and internal customers and staff

Desirable:

·       Formal certification in a recognised methodology for project management techniques e.g. PRINCE2 or PMI;

·       Knowledge of ITIL;

·       Experience in maintaining web pages;

·       Experience in JIRA software;

·       Familiarity with ServiceNow and/or experience of Enterprise System Implementation and/or Business Analysis, or IT Requirement Analysis

What we offer:

·       Genuinely meaningful work as part of the most successful alliance in history

·       Initial 3 year contract with competitive tax-free monthly salary and household and children’s allowances:

o   ServiceNow Analyst @ G12 = 5,755 EUR p/m

o   ServiceNow Administrator @ G10 = 5,057 EUR p/m

·       Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave

·       Excellent private health insurance scheme

·       Generous annual leave of 30 days plus official holidays

·       NATO Pension Scheme

·       Development programs such as professional training, wellbeing, and more

To learn more about NCI Agency and our work, please visit our website. 

The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability. 

Additional details on the conditions of application can be found via the NCI Agency career site.

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