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Account Manager

Management and Operations Support
210564 Requisition #
NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Endeavour.
We are NATO’s technology and cyber leaders, helping NATO Nations to communicate and work together in smarter ways. Our work is challenging and meaningful, and you will develop and apply your expertise as part of a dynamic international team of civilian and military professionals.
What do we offer?
  • Genuinely meaningful work as part of the most successful alliance in history.
  • 3 year contract with competitive tax-free salary and household and children’s allowances
  • Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave
  • Excellent private health insurance scheme
  • Generous annual leave of 30 days plus official holidays
  • Retirement Pension Plan
About the job

Based in Mons, Belgium you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will act as Account Manager subject matter expert to support the Chief SSAM and Principal Account Managers (PAMs) in managing the portfolio of services.

As the subject matter expert, you will ensure formal NCIA offers meet Agency’s quality standards and are in line with expectations of Customers, including quality acceptance criteria, scope and timelines of formal NCIA offers. You will monitor, understand, and communicate to customer’s progress on request processing, all through the service lifecycle. Engages with both Customers and relevant stakeholders for resolution of issues should they arise.

For a full list of duties please review the job description here.
About you
We are looking for a talented and knowledgeable Account Manager professional with a Bachelor’s degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience.

A different qualification coupled with particularly relevant experience may also be considered.

You need to demonstrate knowledge and understanding of:

  • Development, planning and acquisition of C3/C4ISR systems and/or solutions;
  • Portfolio Management or Programme Management
  • Financial, marketing, and strategy principles and concepts.

Knowledge of English, both written and spoken, is essential.

The NCI Agency is looking for individuals have tangible experience and knowledge in the following areas:

Adhering to Principles and Values

Delivering Results and Meeting Customer Expectations

Relating and Networking

To learn more about NCI Agency and our work, please visit our website.
*For information about the NATO Single Salary Scale (Grading, Allowances, etc.) please visit our website . Detailed data is available under the Salary and Benefits tab.


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