Operational Analyst (Defence)

Who we are:

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Mons, Belgium, you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join CSU Mons, which is the leading provider of Communications and Information System (CIS) products and services to locally based NATO entities. CSU Mons enables end-to-end CIS services and manages critical technological capabilities during peacetime, crisis and war.

We are looking for a driven and enthusiastic Operational Analyst (Defence) who will take on the following roles and responsibilities:

• Takes responsibility for elements of a larger consulting engagement.

• Collaborates with clients as part of formal or informal consultancy engagements.

• Understands client requirements by collecting data and delivering analysis.

• Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations.

• Actively maintains knowledge in one or more identifiable specialisms.

• Provides support on the use of existing methods and tools.

• Configures methods and tools within a known context.

For a full list of duties, please review the job description on the NCI Agency career site.

About you:

The valuable knowledge and experience that you bring to this role are:

• A minimum requirement of a Bachelor’s degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCIA, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.

• Development of Operations Research/Analysis supporting models and tools, staff decision aids, databases, data collection and/or survey tools;

• Application of Operations Research/Analysis techniques (such as structured problem analysis, statistical analysis, simulation and optimisation);

• Significant experience in IT Service Management, Service Delivery, or Customer Support management roles.

• Experience leading teams, managing staff resources, and developing personnel.

• Demonstrated ability to operate in matrix organizations, with exposure to multi-stakeholder environments and complex governance structures.

• Fluency in English, both written and spoken.

What we offer:

• Genuinely meaningful work as part of the most successful alliance in history;

• 3 year contract with competitive tax-free salary and household and children’s allowances;

• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;

• Excellent private health insurance scheme;

• Generous annual leave of 30 days plus official holidays;

• NATO Pension Scheme;

• Development programs such as professional training, wellbeing, and more.

To learn more about NCI Agency and our work, please visit our website. 

The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability. 

Additional details on the conditions of application can be found via the NCI Agency career site.