Service Owner Datacentre Infrastructure Services

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia. 
Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff. 
Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:
Based in Brain L’Alleud (Belgium) you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join the NATO Infrastructure Services Centre (NISC), which is accountable for planning and executing the full lifecycle management activities (design, transition and operations) for the identified area of responsibility. NISC provides generic, domain independent, technical functionality that enables and facilitates the operation and use of Information Technology resources.

We are looking for a driven and enthusiastic Service Owner Datacentre Infrastructure Services who will take on the following roles and responsibilities, amongst others:

Service level management
•   Ensures that service delivery is monitored effectively and that identified actions to maintain or improve levels of service are implemented.
•    Ensures that service level agreements are complete and cost-effective across the catalogue of available services.
Consultancy
•    Takes responsibility for understanding customer requirements, collecting data, delivering analysis and problem resolution.
•    Collaborates with, and facilitates stakeholder groups, as part of formal or informal consultancy agreements.
Technology service management  
•   Identifies and manages resources needed for budgeting, estimating, planning, developing and delivering a specified portfolio of technology services and systems.
•   Engages with and influences stakeholders to ensure that services are developed and managed to meet agreed service levels, security requirements and other quality standards.
Continuity management
•    Manages the development, implementation and testing of continuity management plans.
•    Manages the relationship with individuals and teams who have authority for critical business processes and supporting systems.
Stakeholder relationship management
•    Leads the development of comprehensive stakeholder management strategies and plans.
•    Builds long-term and strategic relationships with senior stakeholders (internal and external), facilitating their engagement in support of the delivery of services and change projects.

For a full list of duties, please review the job description on the NCI Agency career site.

About you:
The valuable knowledge and experience that you bring to this role are:
•    A Master’s degree at a nationally recognised/certified University in a related discipline and 5 years post-related experience;
•    Proven experience as a Service Owner, IT Service Manager, or similar role, specifically in managing platform services;
•    Proven record of creating annual budgets and holding significant budget responsibilities;
•   Strong experience in Service Delivery, both on-prem and with Cloud services providers, in the area of DC Infrastructure, service-oriented architecture, databases, web hosting, and (enterprise) identity management;
•    Demonstrated ability to align IT services with business goals and drive business value;
•   Demonstrates adaptability and openness to change, effectively navigating evolving circumstances and priorities to ensure consistent and professional results;
•  Knowledge of DC Infrastructure, service-oriented architecture, databases, web hosting, and (enterprise) identity management technologies, platforms, and best practices;
•    Experience in leading teams in an international environment.
•    Fluency in English, both written and spoken.

What we offer:
•    Genuinely meaningful work as part of the most successful alliance in history;
•    3 year contract with competitive tax-free salary and household and children’s allowances
•    Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
•    Excellent private health insurance scheme;
•    Generous annual leave of 30 days plus official holidays;
•    NATO Pension Scheme;
•    Development programs such as professional training, wellbeing, and more.

To learn more about NCI Agency and our work, please visit our website.   

The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.  

Additional details on the conditions of application can be found via the NCI Agency career site.