Senior Technician (Digital Infrastructure)

Who we are:

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia. 

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff. 

Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Brussels, Belgium you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join CSU Brussels, which is the leading provider of Communications and Information System (CIS) products and services to locally based NATO entities such as the NATO Headquarters and International and Military Staff. CSU Brussels enables end-to-end CIS services and manages critical technological capabilities during peacetime, crisis and war.

We are looking for a driven and enthusiastic Senior Technician (Digital Infrastructure) who will take on the following roles and responsibilities:

•    Maintain configurations used on workstations, thin clients and laptop devices including third party applications.
•    Provides Level 1 support for above systems and applications.
•    Provisions/installs, configures and maintains infrastructure services and components.
•    Monitors, measures and reports on infrastructure load, performance and security events.
•    Provides Level 1 & 2 support to users and computers within the Microsoft cloud (365) based environment which includes, Active Directory services, Intune and Azure.
•    Provides IPTV support and meeting room presentation devices technical support;
•    Performs regular high-performance, scalable backups and restores on a schedule and tracks offsite storage.
•    Implements documented configurations for allocation of storage, installation and maintenance of secure storage systems using the agreed operational procedures.

For a full list of duties, please review the job description on the NCI Agency career site.

About you:

The valuable knowledge and experience that you bring to this role are:

•    Higher vocational training in a relevant discipline with 2 years post-related experience. Or, a secondary educational qualification with 4 years post-related experience. 
•    Very good knowledge and experience with operation and maintenance of modern advanced heterogeneous and virtualized ICT technology.
•    At least 2 years practical experience in the designing, implementing, and managing the underlying technology, software and hardware components that ensure the smooth functioning of servers, storage systems, data centers, and cloud services.
•    Good knowledge and practical work experience with the Microsoft cloud based environment to include the Fundamentals, Active Directory services, Intune and Azure.
•    Broad knowledge of IT administration tools used in ICT Service Management (e.g. BMC Remedy, SCCM, CITRIX).
•    Knowledgeable in recent and current Windows operating systems and common Windows desktop applications, such as MS Office and Adobe.
•    Very good knowledge and by preference practical work experience of current versions of Microsoft Windows operating systems in a large scale LAN-based client-server environment using Active Directory Services.
•    Fluency in English, both written and spoken.

What we offer:

•    Genuinely meaningful work as part of the most successful alliance in history;
•    3 year contract with competitive tax-free salary and household and children’s allowances;
•    Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
•    Excellent private health insurance scheme;
•    Generous annual leave of 30 days plus official holidays;
•    NATO Pension Scheme;
•    Development programs such as professional training, wellbeing, and more

To learn more about NCI Agency and our work, please visit our website.  

The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.  

Additional details on the conditions of application can be found via the NCI Agency career site.