Senior Outsourcing Contract Manager

Who we are:

For more than 75 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCIA, a team of 3,400 civilian and military staff in 30 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

The Chief Information Office (CIO) is at the forefront of the NCIA’s journey to become a modern, secure Digital Enterprise. By leading internal tech and business changes, the CIO shapes the vision, strategy, and business models needed for this transformation. The CIO also includes driving organizational and cultural changes, coordinating cyber security policies, and ensuring CIS security tasks are seamlessly implemented.

Within the CIO, the Business Change Branch is the force behind the development and execution of business transformation plans. They lead activities that promote sustainable changes and a positive change culture, supporting NCIA’s digital transformation. The new Outsourcing team will be an essential part of this branch, ensuring a standardized and effective implementation of outsourcing agreements. Based from Brussels, the team has multiple posts of Senior Outsourcing Contracting Managers.

The Senior Outsourcing Contracting Manager will be responsible for building long-term strategic relationships with senior stakeholders, ensuring they understand and engage with the outsourcing strategy.  Collaborating across the NCIA to implement outsourcing agreements, manage vendor relationships, and ensure contract compliance. You will facilitate the drafting and coordination of technical IT statements, such as SLAs and KPIs, while managing key phases of projects including transitions and transformations.

The role will involve supporting change management by developing and implementing strategies that facilitate smooth transitions and align with project timelines. Additionally, you will mentor and guide colleagues, fostering their development and ensuring coherence and alignment of outsourcing skills and capabilities. 

Furthermore, you will address non-compliant performance, manage financial aspects of contracts, and uphold the highest standards in contract and vendor management.  In this post for the Agency your expertise will be pivotal in driving the successful delivery of outsourcing services within the NCIA.

Full job description can be found here on the NCIA careers site.

About you:

You possess the ability to lead, inspire, and effectively engage a diverse and multidisciplinary team with tact, sound judgment, and adaptability.  Additionally, your strong awareness, motivational skills, and attentive listening contribute to your capabilities, which include:

·       Ideally at least 10 years’ experience in managing contracts and vendors in a customer facing role

·       Deep understanding of outsourcing agreements, contract and vendor management principles, Mobilization best practises,

·       Experience leading and managing change in an complex organisation

·       An understanding of outsourcing agreements, contract and vendor management principles, Mobilization best practises,

·       Demonstrable experience with process creation and optimization

·       Proven ability to communicate effectively orally and in writing with experience in providing presentations and briefs to upper management.

·       Experience with managed services agreements

Desirable Experience and Education:

·       Experience of working on Outsourcing agreements for public sector, national security or defence organisations.

·       Relevant certifications including Certified Outsourcing Professional (COP), Certified Supplier Relationship Management Professional (CSMP) or Certified Contract Management Professional (CCMP)

·       Knowledge of NATO rules and regulations, responsibilities and organization

What we offer:

·       Genuinely meaningful work as part of the most successful alliance in history

·       Initial 3 year contract with competitive tax-free monthly salary of 7,790 EUR and household and children’s allowances:

·       Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave

·       Excellent private health insurance scheme

·       Generous annual leave of 30 days plus official holidays

·       NATO Pension Scheme

·       Development programs such as professional training, wellbeing, and more

To learn more about NCI Agency and our work, please visit our website. 

The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability. 

#LI-TB1