Senior Assistant (Customer Relationship Management)

Who we are:

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Brussels, Belgium, you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join the Chief Operating Office (COO), which is accountable for aligning demand and supply to create customer value, by leading business through-life cycle development and planning, prioritizing incoming requests, overseeing resource allocation to projects and services. COO is directing data-driven performance improvements keeping the Agency Portfolio, Programme, Project and Services Management (P3SM) framework updated and ensuring compliance. COO enables the full life-cycle support for Service Delivery and continual improvement, supervising compliance with the NCI Agency processes whilst promoting a collaborative environment for effective and efficient business operations.

We are looking for a driven and enthusiastic Senior Assistant (Customer Relationship Management) who will take on the following roles and responsibilities:

• Provide general administrative support to the CRM team: travel, meeting and conference arrangements, document and information management, SharePoint portal maintenance;
• Draft memoranda, notes and cover letters;
• Prepare correspondence, reports and documents using the MS applications (Word, Excel, PowerPoint, Access), in accordance with the Agency’s official document formatting guidelines;
• Act as a point of contact for supported team members and deal diplomatically and effectively with a wide variety of issues, including answering enquiries and incoming telephone calls, and assisting in the scheduling of the day-to-day business within the CRM Section. 

For a full list of duties, please review the job description on the NCI Agency career site.

About you:

The valuable knowledge and experience that you bring to this role are:

• Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience;
• Strong knowledge and experience in the use of Microsoft office automation packages (Word, Excel, PowerPoint and Access or other database application, SharePoint), in the use of computer-based tools for project control and experience in maintaining and established web page;
• Sound knowledge in Information Knowledge Management;
• Prior experience in Customer Relationship Management Tools;
• Prior experience of working in customer-oriented, service-based organisations;
• Fluency in English, both written and spoken.

What we offer:

• Genuinely meaningful work as part of the most successful alliance in history;
• 3 year contract with competitive tax-free salary and household and children’s allowances;
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
• Excellent private health insurance scheme;
• Generous annual leave of 30 days plus official holidays;
• NATO Pension Scheme;
• Development programs such as professional training, wellbeing, and more.

To learn more about NCI Agency and our work, please visit our website. 

The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability. 

Additional details on the conditions of application can be found via the NCI Agency career site.