Section Chief Business & Education

Post Context/Post Summary

The mission of Morale Welfare Branch (MWB) SHAPE Community Services Fund (SCSF) is to maintain the individual’s morale, quality of life, and unit esprit de corps, and thereby support the Allied Command Operation (ACO) and SHAPE mission by offering a program resourced from the funds generated from the community, and the working contributions and participation of the community members, which includes clubs and food service facilities, athletic facilities, recreational facilities, skill developing facilities, and activities that generate funds in support of the MWB program.

RESPONSIBILITIES

Oversee the planning, direction, and administration of all aspects of MWB's business activities in accordance with the organisational chart. In addition, act as liaison with J8 Contracting on all matters relating the current and newly developed concession activities, and as primary advisor to the MWB Branch Head on related matters. To apply the appropriate skills and professional methods within MWB in relation to commercial marketing, sourcing and selling of merchandise and customer service for the benefit of both the SHAPE community and SCSF budgetary objectives.

Principal Duties

The incumbent's duties are:

• Responsible for establishing business strategy with a focus on improving efficiency and developing commercial activities.

• Oversee the planning, direction, and administration of all aspects of Business and Education activities.

• Direct the operations and supervise the activity managers of business activities assigned under the organisational chart.

• Translate strategy and of MWB leadership into business plans to be implemented with activity managers.

• Support activity managers and review individual activity business plans and budgets as required.

• Coach and challenge activity managers with realistic, achievable and measurable objectives, review achievement of stated objectives through regular feedback.

• Ensure HR requirements are completed for direct reports (appraisals, leave requests, contract renewals, etc ...).

• Establishment and monthly monitoring of KPIs; proper management of incomes and compliance with policies / directives, and monitoring of the financial situation of the entire Business & Education Section.

• Monthly monitoring of financial results within the Business and Education Section.

• Ensure regular maintenance, repair and replacement of equipment in a timely manner.

• Assess potential risks of loss of revenue and propose realistic projects to offset potential loss.

• Analyse customer needs and potential new business opportunities that could be implemented within Morale and Welfare Branch.

• Establish standards of quality, service and employee behavior within the section and enforce working procedures accordingly (uniform/clothing, appearance and cleanliness standards, attitude, ...).

• Supervise the operation of the activities and prepare reports as required by the Branch Head.

• Ensure technical competence of all staff.

• Program appropriate cross-training of staff between activities in order to ensure continuity of service to customers by maximizing staff adaptability.

• Maintain good and constant liaison with host nation representatives.

• Ensure that health and safety requirements are adhered to by all assigned activities and that all actions with direct impact on safety are coordinated with the Health and Safety Officer. Comply with routine health and safety inspections.

• Work closely with the Purchasing and Contracting Section to evaluate concessionaire performance and develop new concessionaire activities for the SHAPE community.

• Provide support and advice, including representation and participation on committees, conference boards, and working groups.

• Maintain close liaison with other BSG services as required, and ensure that necessary data and/or documentation is provided or received in a timely manner.

• Ensure that corrective and follow-up action is taken as required by audits and inspections.

• Provide advice on all business matters as requested by members of SHAPE leadership.

• Carry out all other duties as assigned by the MWB Branch Head.

Additional Duties

• The incumbent may be required to undertake TDY assignments.

• The incumbent may be required to perform similar duties elsewhere in the organisation as directed.

Special Requirements

• Attend training and courses as required for the function.

• Maintain regular contact with external and internal customers and suppliers.

• Respect internal procedures, policies and directives.

• Respect the guidelines and instructions given by the chain of command.

• Anticipate problems that may arise, and propose solutions to MW activity managers and leadership

COMPETENCIES

• Management of strategy and priorities.

• Adaptable and flexible.

• Interacts well with others in a professional working environment, maintaining excellent interpersonal skills.

• Exemplary leadership, behavior and management skills.

• Organisational skills.

• Respect for confidential information.

• Respect for the ethics rules required by the function.

• Knowledge of the MWB and SHAPE Structure.

• Support the decisions of the chain of command and implement policies as directed.

• Propose creative projects to improve existing services.

• Behave diplomatically with customer and staff in all circumstances

Essential Qualifications

a. Professional/Experience

• Business Management experience of at least 4 years in overseeing and managing a business unit.

b. Education/Training

• Advanced University degree in business administration, accountancy or related discipline and 4 years post qualification experience or

• Bachelor's degree and advanced professional training in one of the above areas and 7 years post-qualification management experience.

c. Language

English - SLP 3333 - (Listening, Speaking, Reading, and Writing)

French – SLP 3333 - (Listening, Speaking, Reading, and Writing)

Desirable ATTRIBUTES

• Business and commercial oriented with potential for development.

• Management of priorities.

• Visionary leader.

• High level of Leadership.

• Empathetic and tactful.

• Dynamic, proactive and flexible.

• Excellent interpersonal and communication skills.

• Assertive and positive communication with management, staff and customers.

• Able to manage stress

• Able to resolve sensitive issues with minimal professional advice and guidance.

• Organised and well structured.

• Able to maintain flexible approach and implement a culture of positive change management

REMARKS:

Duration of contract: Serving staff member will be offered a definite contract and must prove they have the right to work in Belgium. Contract of 39 hours per week.

Salary:  The monthly gross salary of 4,841.19 is a gross amount subject to taxes: ONSS + Precompte.  Additional holiday pay in May and bonus in December.

Extralegal Benefits: Meal vouchers and partial transportation reimbursement

NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement, and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. 

Building integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency, and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.

We believe that all people are capable of great things.  Because of this, we encourage you to apply even if you do not meet all of the criteria listed within this job description.

Applications are automatically acknowledged within one working day after submission. In the absence of an acknowledgement please make sure the submission process is completed, or, re-submit the application.  

      Candidates’ individual telephone, e-mail or telefax enquiries cannot be dealt with. All candidates will receive an answer indicating the outcome of their application.