Resource Manager (Portfolio)

Who we are:

For 75 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia. 

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff. 

Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Mons, Belgium you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join the Resource Portfolio Management Office (RPMO) with the Directorate of CIS Support Units (DCSU). DCSU is the central management authority over the CSUs which provide Communications and Information System (CIS) products and services to locally based NATO entities across Europe, Asia and North America. 

We are looking for a driven and enthusiastic Resource Manager (Portfolio) who will take on the following roles and responsibilities:

•    Responsible for the business planning, execution, and portfolio management related duties of the Resource and Portfolio Management Office.
•    Engages and influences senior managers to ensure the portfolio will deliver on agreed business objectives;
•    Leads the definition of a portfolio of programs, projects, and/or on-going service provision;
•    Plans, schedules, monitors and reports on portfolio-related activities;
•    Lead the preparation and submission of IYRs (Interim Year Reports) and QPRs (Quarterly Performance Reviews);
•    Coordinate and monitor Service Level Agreements (SLAs) to ensure adherence to agreed performance standards;
•    Manage and optimize ServiceNow operations, ensuring seamless service delivery.

For a full list of duties, please review the job description on the NCIA career site.

About you:

The valuable knowledge and experience that you bring to this role are:

•    A Bachelor’s degree at a nationally recognized/certified university in a related discipline and 3 years post-related experience, or a secondary educational qualification with 10 years post-related experience;
•    Experienced in coordinating the management of Customer Request Forms (CRFs);
•    Experienced in management and coordination of assets under the construction phase, ensuring adherence to timelines and compliance;
•    Experienced in ServiceNow (or similar and comparable tools) operations to ensure efficient service delivery;
•    Experienced in the preparation and submission of In Year Reports (IYRs) and Quarterly Performance Reviews (QPRs);
•    Knowledge and experience in Service Level Agreements (SLAs) to ensure performance standards are met;
•    Knowledge and experience in enterprise resource planning systems, project management processes, procedures and tools;
•    Fluency in English, both written and spoken.

What we offer:

•    Genuinely meaningful work as part of the most successful alliance in history;
•    3 year contract with competitive tax-free salary and household and children’s allowances;
•    Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
•    Excellent private health insurance scheme;
•    Generous annual leave of 30 days plus official holidays;
•    NATO Pension Scheme;
•    Development programs such as professional training, wellbeing, and more

To learn more about the NCIA and our work, please visit our website.  

The NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.  

Additional details on the conditions of application can be found via the NCIA career site.