Principal Technician (Innovation & Continual Improvement)

Who we are:

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Mons, Belgium, you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join the Enterprise Service Operations Centre (ESOC), which controls, conducts and manages day-to-day activities aiming to deliver IT services at agreed service levels to customers in order to enable them to conduct their missions. Specifically it provides up to level 2 support in accordance with Service Level Agreements (SLAs), end-to-end visibility (from identification through to incident resolution), and timely functional and managerial reporting and escalation.

We are looking for a driven and enthusiastic Principal Technician (Innovation & Continual Improvement) who will take on the following roles and responsibilities:

• Lead the management of innovation initiatives and sourcing opportunities, cultivating an environment that embraces forward-thinking approaches.
• Implement creative practices supporting agile work dynamics, collaborating with both internal and external stakeholders.
• Ensure coherence within ESOC with the established governance and strategies concerning innovation and sourcing.
• Infuse inventive strategies throughout business units, seamlessly connecting strategic execution with forward-looking innovations.

For a full list of duties, please review the job description on the NCI Agency career site.

About you:

The valuable knowledge and experience that you bring to this role are:

• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary   educational qualification with 5 years post-related experience;
• At least 3 years practical experience in implementation of ITIL Service Operations processes, preferably in an Operations Centre environment;
• At least 3-year experience of working in a large and matrixed corporate environment;
• Experience in analyses and reviews of business processes; in order to identify alternative solutions to exploit new technologies and automation;
• Experience assessing feasibility of business process changes, and recommending new approaches – and manage execution of business process improvements;
• Fluency in English, both written and spoken.

What we offer:

• Genuinely meaningful work as part of the most successful alliance in history;
• 3 year contract with competitive tax-free salary and household and children’s allowances;
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
• Excellent private health insurance scheme;
• Generous annual leave of 30 days plus official holidays;
• NATO Pension Scheme;
• Development programs such as professional training, wellbeing, and more.

To learn more about NCI Agency and our work, please visit our website.  

The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability. 

Additional details on the conditions of application can be found via the NCI Agency career site.