Engineer (Digital Infrastructure)

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia. 
Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff. 
Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Naples, Italy, you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join the NATO Infrastructure Services Centre (NISC), which is accountable for planning and executing the full lifecycle management activities (design, transition and operations) for the identified area of responsibility. NISC provides generic, domain independent, technical functionality that enables and facilitates the operation and use of Information Technology resources.

We are looking for a driven and enthusiastic Engineer (Digital Infrastructure) who will take on the following roles and responsibilities:

Sustainability
Providing advice, assistance and leadership to enable the organisation to minimise negative environmental impact.

Systems and software life cycle engineering 
Establishing and deploying an environment for developing, continually improving, and securely operating software and systems products and services.

Network design
Designing communication networks to support strategic and operational requirements and producing network strategies, architectures, policies and related documentation.

Hardware design
Specifying a hardware design model for a defined system architecture.

Safety engineering
Applying appropriate methods to assure safety during all life cycle phases of safety-related systems developments.

IT infrastructure 
Deploying, configuring and operating IT Infrastructure.

Systems installation and removal
Installing and testing, or decommissioning and removing, systems or system components.

Security operations
Delivering management, technical and administrative services to implement security controls and security management strategies.

For a full list of duties, please review the job description on the NCI Agency career site.

About you:

The valuable knowledge and experience that you bring to this role are:

•    A minimum requirement of a Bachelor’s degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience;
•    In-depth knowledge of business application technologies, platforms, and IT service management best practices;
•    Proficiency in incident and problem management methodologies;
•    Experience in service level management and continuous service improvement;
•    Familiarity with ITIL or other IT service management frameworks;
•    Excellent communication, negotiation, and customer relationship management abilities;
•    Strong analytical and problem-solving skills, with the ability to make data-driven decisions;
•    Fluency in English, both written and spoken.

What we offer:

•    Genuinely meaningful work as part of the most successful alliance in history;
•    3 year contract with competitive tax-free salary and household and children’s allowances;
•    Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
•    Excellent private health insurance scheme;
•    Generous annual leave of 30 days plus official holidays;
•    NATO Pension Scheme;
•    Development programs such as professional training, wellbeing, and more

To learn more about NCI Agency and our work, please visit our website.  

The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.  

Additional details on the conditions of application can be found via the NCI Agency career site.