Business Change Manager

Who we are:

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Braine L’Alleud, Belgium, you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join the Chief Information Officer (CIO) that leads the Agency’s internal efforts and business changes required to transform into a Digital Enterprise. CIO is directly responsible for seven focus areas, namely: internal IT management, information and knowledge management (IKM), to include data protection, CIS and cyber activities, sourcing advocacy, sustainability posture, completion advocacy, value streams, professionalization and digital transformation, resulting in business and organisational transformation. 

We are looking for a driven and enthusiastic Business Change Manager who will take on the following roles and responsibilities:

• Develops, communicates, implements and reviews the processes which embed strategic management in the operational management of the organisation.
• Leads and manages the creation or review of a strategy that meets the requirements of the business.
• Plans and manages the implementation of organisation-wide processes and procedures, tools and techniques for risk management.
• Considers organisation-wide risk and mitigation activities within the context of business risk as a whole and the organisation’s appetite for risk.
• Plans, manages and investigates business situation analysis where there is significant ambiguity and complexity.
• Advises on the approach and techniques to be used for business situation analysis.

For a full list of duties, please review the job description on the NCI Agency career site.

About you:

The valuable knowledge and experience that you bring to this role are:

• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3-years post-related experience. Or exceptionally, the lack of a University degree may be compensated by the demonstration of a candidate's particular abilities or experiences that are of interest to NCIA, at least 10-years extensive and progressive expertise in duties related to the function of the post.
• Extensive experience in relationship management and proven ability to work cross functionally within various teams.
• Experience managing resources, teams, projects and service delivery, specifically in change initiatives and projects.
• Experience in project portfolio and budget management. Fluency in English, both written and spoken.

What we offer:

• Genuinely meaningful work as part of the most successful alliance in history;
• 3 year contract with competitive tax-free salary and household and children’s allowances;
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
• Excellent private health insurance scheme;
• Generous annual leave of 30 days plus official holidays;
• NATO Pension Scheme;
• Development programs such as professional training, wellbeing, and more.

To learn more about NCI Agency and our work, please visit our website. 

The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability. 

Additional details on the conditions of application can be found via the NCI Agency career site.